Join Our Team - Laggan

The Murray Arms General Manager

The General Manager for The Murray Arms is to oversee and manage all aspects of the hotel operations to ensure a seamless and exceptional guest experience. This includes maintaining high standards of service, managing team coordinating with various departments and optimizing efficiency. The General Manager is responsible for driving revenue, implementing effective cost controls and maximising profitability. They play a crucial role in setting and maintaining high standards for cleanliness, safety and customer service. Additionally, they will be involved in marketing and promotional activities to enhance the hotels reputation and attract guests.

Duties and Responsibilities

Strategic Planning:

Develop and implement strategic plans to achieve the hotels business objectives
Identify market trends, analyse competition and make recommendations for improvement

Financial Management:

Annual budgets will be developed in coordination with our Head of Operations and Finance
Monitor revenue, expenses and profitability, implementing cost control measures when necessary
Review financial reports and collaborate with the finance team to optimize financial performance

Guest Service

Ensure exceptional customer service standards are maintained throughout the hotel
Address guests concerns and feedback promptly to enhance overall satisfaction
Implement and enforce high quality service standards
Create standard operating procedures and standards of excellence for all departments

operational oversight

Supervise and coordinate day to day hotel operations, including front desk, housekeeping, maintenance, front of house and any other departments
Implement and enforce standard operating procedures to optimize efficiency

staff management

Recruit train and supervise hotel staff, ensuring a high level of competence and professionalism
Foster a positive working environment, encouraging teamwork and employee development
Manage staff hours, holidays and rotas accordingly

sales & Marketing

Collaborate with the sales and marketing team to develop strategies for revenue growth
Implement marketing initiatives to attract new guests and retain existing ones
Drive occupancy of bedrooms and restaurant

compliance and regulation

Ensure compliance related to hospitality is up to date in all areas of the hotel
Stay up to date with industry trends, regulations and best practices

quality control

Maintain and improve the quality of services and facilities
Conduct regular inspections to ensure adherence to cleanliness and safety standards

The General Manager plays a pivotal role in shaping the hotels success and must demonstrate a commitment to excellence, customer satisfaction and continuous improvement.

Requirements for the Role

To be able to maintain a positive outlook and attitude
Work well under pressure with ease
Have superb customer and service skills
An excellent all round business knowledge from financials to customer satisfaction
Be forward thinking and confident in what you do
Be a strong leader in inspiring and directing the team to deliver a first-class customer experience from start to finish.
Ability to make strategic decisions and problem solve in a dynamic environment
Availability to work flexible hours, including weekends

If you are passionate about working in a supportive team environment that values and rewards your efforts, this is the perfect opportunity for you. Please send any emails of interest to [email protected]

SOUS CHEF –

THE MURRAY ARMS

We are looking for a Sous Chef to assist the Head Chef to drive the new restaurant at The Murray Arms forward, manage and oversee the daily running of Kitchen operations whilst delivering consistency and exceeding guest expectations.

Duties and Responsibilities

Food Preparation & Cooking:

Assist in the preparation of high-quality dishes whilst following established recipes and
standards
Supervise the cooking process to ensure food quality and taste meet the standards of the
restaurant
Monitor food rotation and collaborate with the head chef on ordering supplies
Background in Europe cuisine
Knowledge and experience of a range of meat & game cookery

Kitchen Management:

Oversee and smoothly run the kitchen in the absence of the head chef
Encourage and mentor kitchen team members
Maintain a clean and organised kitchen environment adhering to safety, health and
hygiene whilst ensuring HACCAP guidelines and paperwork are followed and completed
Ensure any faulty equipment is reported immediately to the correct department

Menu Development:

Collaborate with the Head Chef and the overall kitchen team to create new dishes and
specials
Participate in menu planning, costing and pricing
Make recommendations for improvements to menu items based on customer feedback
and culinary trends

Team Leadership:

Provide guidance and support to the kitchen team ensuring a positive work environment
Assist with rotas and assign duties effectively

Quality Control:

Perform regular quality checks on food products to ensure freshness and taste
Monitor portion control to minimize food wastage and maintain cost control
Address any quality or consistency issues promptly
Requirements for the Role
Proven experience as a sous chef in a high volume kitchen
Strong knowledge of culinary techniques, food presentation and kitchen equipment
Excellent leadership and communication skills
Ability to communicate and work well with staff in a fast paced, high pressure environment
Attention to detail and commitment to quality
To be able to maintain a positive outlook and attitude
Be forward thinking
Flexibility in working patterns

If you are a seasoned culinary professional with a passion for excellence, creativity, and leadership, we invite you to apply for the position of Head Chef. Join us in delivering exceptional dining experiences and being a key contributor to our guests’ memorable stays and experiences.

Seaviews from the restaurant Gather, Dumfries and Galloway

front of house server

We’re on the look out for vibrant, happy, driven people to join our front of house team at The Murray Arms and Gather. Serving fabulous food, taking orders, seating guests & taking bookings whilst ensuring the overall experience is nothing less than exceptional. Service with a smile is key and a willing to work hard and at times under pressure. Previous experience isn’t vital, although it can help. All training can be provided.

What we are looking for:

Excellent communication skills and the ability to collaborate effectively with colleagues from diverse backgrounds
Demonstrate experience in working collaboratively within a team environment
A positive attitude, adaptability and the willingness to go the extra mile to achieve team goals

What we offer:

Flexibility of set shifts on set days.
Recognition and rewards: we appreciate and acknowledge the hard work and effort our team invest in their roles by providing a loyalty time served awards scheme.
Career Development: we are committed to helping our team grow both personally and professionally. We offer appropriate training and ongoing learning initiatives whilst providing the resources and support you need to excel in your role and advance your career.
Supportive team working environment: join a supportive and collaborative team that values open communication, mutual respect and cooperation. We believe that when individuals work together towards a common objective, extraordinary results can be achieved.

If you are passionate about working in a supportive team environment that values and rewards your efforts, this is the perfect opportunity for you. Please send your CV with a covering letter to [email protected]

Laggan general housekeeper

Whether you’re looking for part time, full time or a few hours a week – we have flexible shifts to suit your diary.

Working within a fantastic team, you’ll work to maintain the high cleanliness standards we have for the whole business. Predominantly cleaning our Sea View Snugs or The Murray Arms, you’ll be making beds, cleaning bathrooms, living areas and ensuring at hot tubs are ready for guest arrival at our Seaview Snugs.

Also, when time allows, there may be shifts in our wedding venue to ensure it is turned around between events and immaculately presented. Some early mornings may be required.

With high standards, we are looking for people with an eye for detail.

Full training will be provided.

Availability required: weekdays and weekends

Laggan bartender

Are you looking for a fulfilling and rewarding work environment where teamwork is valued and celebrated? Look no further! We are excited to announce an exceptional opportunity to join our dynamic team, where your contributions will be recognised and your dedication rewarded.

Here at Laggan we’re on the look out for vibrant, happy, driven people to join our bar team across The Murray Arms, Gather or GG’s Yard. We take pride in offering not just drinks but an experience. Our welcoming atmosphere is fuelled by a team that is dedicated to delivering outstanding service and crafting exceptional beverages. From classic cocktails to innovative creations, we aim to
provide our guests with an unforgettable time here at Laggan.

The successful candidate will play a vital role in ensuring our guests have a fantastic time from the moment they walk in.

Your responsibilities include:

Preparing and serving a variety of drinks, including cocktails, beers, wines and non – alcoholic options
Engaging with customers to provide recommendations, take orders and create a personalised experience
Maintain a clean and organised bar area, ensuring compliance with health and safety regulations
Upselling and promoting our offerings
Handling cash transactions accurately and responsibly
Assisting in restocking and inventory management

what we offer

Recognition and rewards: we appreciate and acknowledge the hard work and effort our team invest in their roles by providing a loyalty time served awards scheme.
We offer appropriate training and ongoing learning initiatives
Career Development: we are committed to helping our team grow both personally whilst providing the resources and support you need to excel in your role and advance your career.
Supportive team working environment: join a supportive and collaborative team that values open communication, mutual respect and cooperation. We believe that when individuals work together towards a common objective, extraordinary results can be achieved.